Cancellation Policy

Clients are required to provide at least two (2) business days' notice when cancelling or rescheduling a scheduled appointment or project.

Cancellations or rescheduling requests received less than two (2) business days before the scheduled appointment or project will be subject to a non-refundable cancellation fee of $140.00 or the total hours booked for the service to compensate The Maine Lifestyle Concierge for reserved time and lost availability.

No-Show Policy: If a Client fails to attend or is unavailable for a scheduled appointment or service without providing prior notice, the appointment or service will be considered a no-show and will be subject to a non-refundable $250.00 no-show fee. This fee applies when The Maine Lifestyle Concierge has reserved time and is unable to perform the scheduled services due to the Client's failure to be available.

For projects involving advance planning, purchasing, reservations, vendor coordination, or other third-party commitments, Client remains responsible for any non-refundable expenses, deposits, reservations, purchases, cancellation fees, or other costs incurred on Client's behalf prior to cancellation or rescheduling.

The Maine Lifestyle Concierge may waive or modify a cancellation, rescheduling, or no-show fee at its sole discretion in the event of an emergency or other extenuating circumstance.

Repeated cancellations, rescheduling, or no-shows may result in The Maine Lifestyle Concierge requiring a deposit or full payment in advance, limiting future scheduling availability, or declining to provide additional services.