Privacy Policy
The Maine Lifestyle Concierge, LLC
Effective Date: August 7, 2026
Last Updated: October 27, 2026
The Maine Lifestyle Concierge, LLC (“The Maine Lifestyle Concierge,” “we,” “our,” or “us”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.themainelifestyleconcierge.com, contact us, submit an inquiry, book services, or engage us for concierge, administrative, household, organization, event planning, or project coordination services.
1. Information We Collect
The information we collect depends on how you interact with our business.
Contact Information
We may collect your name, email address, telephone number, mailing address, and preferred method of communication when you contact us or request services.
Client and Service Information
We may collect information you provide about your service requests, project requirements, scheduling preferences, household needs, budgets, instructions, and other details necessary to deliver the services you request.
Property and Access Information
Some services may require property addresses, entry instructions, key arrangements, access codes, alarm instructions, or other information needed to perform authorized work.
We treat this information as confidential and take reasonable steps to limit its use and disclosure to what is necessary for the service.
Payment and Transaction Information
We may maintain invoices, payment confirmations, transaction records, billing information, and records of purchases or expenses associated with your engagement.
Payments may be processed through third-party payment providers. We do not intend to store complete payment card numbers or security codes directly.
Communications
We may retain emails, messages, service instructions, client feedback, proposals, signed agreements, and other correspondence related to our business relationship.
Website and Technical Information
Depending on the website platform and tools enabled, certain information may be collected automatically when you visit our website. This may include your IP address, browser type, device information, pages viewed, referral sources, and general website usage data.
We do not intentionally collect more information than is reasonably necessary for the purposes described in this policy.
2. How We Use Personal Information
We may use personal information to:
Respond to questions and service inquiries.
Prepare proposals, agreements, and invoices.
Schedule and deliver requested services.
Coordinate appointments, errands, vendors, purchases, and projects.
Communicate about bookings, service changes, and project progress.
Process payments, manage expenses, and handle refunds or cancellations.
Maintain client records and fulfill contractual obligations.
Improve our website and services.
Protect our business and clients against fraud, misuse, or security incidents.
Meet applicable legal, accounting, tax, and regulatory obligations.
Send marketing communications where permitted by law.
We process information for the purposes for which it was collected, other purposes disclosed to you, or other purposes permitted by applicable law.
3. How We Share Information
We do not sell your personal information.
We may disclose personal information in the following circumstances:
Service Providers: We may share relevant information with providers that help operate our business, such as website hosting services, scheduling tools, payment processors, email providers, accounting services, and other business support platforms.
Vendors and Contractors: When you authorize us to coordinate with a vendor, contractor, delivery service, property manager, or other third party, we may share the information reasonably necessary to fulfill your request.
Legal Obligations: We may disclose information when required by law, legal process, or a valid governmental request, or when reasonably necessary to protect rights, safety, property, or prevent fraud or unlawful activity.
Business Transfers: If our business undergoes a sale, restructuring, or transfer of assets, personal information may be transferred as part of the transaction, subject to applicable legal requirements.
We do not authorize third parties receiving information from us to use it for unrelated purposes on our behalf. Third parties may have independent obligations and privacy policies governing their own processing.
4. Confidentiality of Client and Household Information
Our work may involve access to private homes, offices, vacation properties, personal schedules, household arrangements, or confidential business information.
We take reasonable steps to protect this information and use it only as necessary to provide authorized services, maintain our business records, or comply with applicable law.
Property access codes, alarm instructions, keys, and similar security details will be treated as confidential operational information. We aim to restrict access to those details to individuals who need them for the authorized service.
Clients should share sensitive instructions through appropriate communication channels and tell us if particular security requirements apply.
We do not knowingly publish private household information, confidential documents, or property access details for marketing purposes.
5. Cookies and Website Analytics
Our website platform and any enabled third-party tools may use cookies or similar technologies to operate the website, remember preferences, analyze website traffic, or improve functionality.
The specific technologies used depend on the configuration of our website.
You may be able to manage cookies through your browser settings or a cookie preference tool, if available. Disabling certain cookies may affect website functionality.
If we use analytics, advertising, or other technologies requiring consent under applicable law, we will provide appropriate notices and obtain consent where required.
6. Marketing Communications
We may use your contact information to send business updates, seasonal service information, or promotional messages where permitted by law.
You may opt out of marketing emails by following the unsubscribe instructions included in the message or contacting us directly.
We may continue to send necessary communications relating to an existing service, payment, booking, agreement, or other business transaction.
We will respect applicable consent and opt-out requirements for electronic marketing.
7. Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain business and financial records, meet legal obligations, resolve disputes, and enforce agreements.
The retention period depends on the type of information, the reason it was collected, and any applicable legal requirements.
Where operationally appropriate, sensitive information such as temporary property access instructions should be deleted or securely disposed of when it is no longer required for the service.
Information may be retained longer where necessary to comply with legal obligations or establish, exercise, or defend legal claims.
8. Information Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, loss, alteration, or misuse.
No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Please contact us promptly if you believe information you provided to us has been accessed or disclosed without authorization.
9. Your Privacy Rights
Depending on applicable law and your location, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of personal information, subject to applicable exceptions.
Withdraw consent where processing is based on consent.
Object to or request restrictions on certain processing activities.
Request a portable copy of certain information where required by law.
Opt out of certain data uses where applicable.
Appeal a privacy-related decision where applicable.
To exercise an applicable right, contact us using the information in Section 13. We may request reasonable information to verify your identity and protect against unauthorized disclosure.
We will respond within the timeframe required by applicable law. We may retain information where legally permitted or required, including for accounting, contractual, and legal purposes.
We will not unlawfully discriminate against individuals for exercising applicable privacy rights.
10. Third-Party Websites and Platforms
Our website or communications may link to third-party websites, social media platforms, payment services, scheduling tools, or vendors.
Those third parties maintain their own privacy policies and practices. We do not control and are not responsible for the privacy or security practices of services outside our control.
We encourage you to review their policies before submitting personal information through their platforms.
11. Changes to This Privacy Policy
We may update this Privacy Policy as our business, website technologies, service providers, or legal obligations change.
We will post the revised policy on our website and update the “Last Updated” date. Where required by law, we will provide additional notice or obtain consent.
12. Contact Us
For questions about this Privacy Policy, requests concerning personal information, or privacy-related concerns, please contact:
The Maine Lifestyle Concierge, LLC
Website: https://www.themainelifestyleconcierge.com
Email: kara@themainelifestyleconcierge.com
We will make reasonable efforts to respond to privacy inquiries promptly and in accordance with applicable law.